Refund policy
Return & Refund Policy
At Gabby’s Beauty Supplies, we take great care in providing quality beauty products to our customers. Please review our Return & Refund Policy carefully before completing your purchase.
Online Orders — 3-Day Return Window
For eligible items purchased online, you have 3 days from the date your order is delivered to request a return.
Return requests submitted after the 3-day period will not be accepted.
To qualify for a return, an eligible item must be unused, unworn, unopened, in its original condition and packaging, with all tags, seals, and labels intact. A receipt or proof of purchase is also required.
Final-Sale & Non-Returnable Items
For health, hygiene, and safety reasons, the following items are FINAL SALE and cannot be returned or exchanged, even if unopened or unused:
- Wigs and hairpieces
- Weaves and hair extensions
- Braiding hair
- Lashes
- Cosmetics and makeup
- Skincare products
- Haircare products
- Personal-care and hygiene products
- Clearance and sale items
- Gift cards
- Custom or personalized products
Perishable goods and hazardous or flammable products are also non-returnable where applicable.
Please carefully confirm the product, colour, length, style, quantity, and other relevant details before completing your purchase.
If you are unsure whether a product is final sale, please contact us before purchasing.
In-Store Purchases — All Sales Final
ALL IN-STORE SALES ARE FINAL.
Products purchased at any Gabby’s Beauty Supplies retail location are not eligible for returns, refunds, or exchanges.
We encourage customers to inspect their items and confirm the product, colour, size, length, style, quantity, and other relevant details before leaving the store.
This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
How to Request an Online Return
For an eligible online purchase, contact us at info@gabbysbeautysupplies.ca within 3 days of delivery.
Please include your:
- Order number
- Item(s) you wish to return
- Reason for the return
Do not send an item back without authorization. Unauthorized returns will not be accepted.
If your return is approved, we will provide the return address and return instructions.
Return Shipping
Customers are responsible for all return shipping costs for eligible returns. Original shipping charges are non-refundable.
We recommend using a trackable shipping service. Gabby’s Beauty Supplies is not responsible for returned packages that are lost or damaged while in transit.
25% Restocking Fee
All approved eligible returns are subject to a 25% restocking fee, which will be deducted from the refund.
The restocking fee will not apply when the return results from an error by Gabby’s Beauty Supplies or an item is confirmed to have arrived damaged or defective.
Damaged, Defective or Incorrect Items
Please inspect your order promptly upon receipt.
If your online order arrives damaged, defective, or you receive an incorrect item, contact us promptly at info@gabbysbeautysupplies.ca.
Please provide your order number along with clear photographs of the item and packaging where applicable.
We will review the issue and provide an appropriate resolution.
Exchanges
We do not offer direct exchanges for online orders.
For an eligible online item, you may request a return within the 3-day return window and, if approved, place a new order for the product you prefer.
In-store purchases are not eligible for exchange.
Refunds
Once an authorized online return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the eligible refund amount, less the 25% restocking fee and any non-refundable shipping charges where applicable, will be returned to your original payment method within 10 business days.
Your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since we confirmed approval of your refund, please contact info@gabbysbeautysupplies.ca